Terms and Conditions of Service

IMPORTANT NOTICE: ACCESSING, BROWSING, OR OTHERWISE UTILIZING THE OFFICIAL WEBSITE AND RELATED DIGITAL SERVICES OPERATED BY HICOME (SHENZHEN) INTELLIGENT TECHNOLOGY CO., LTD. (HEREINAFTER REFERRED TO AS "HICOME," "THE COMPANY," "WE," "US," OR "OUR") CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS (HEREINAFTER REFERRED TO AS "THE TERMS"). IF YOU DO NOT AGREE TO ANY OF THE CONDITIONS SET FORTH HEREIN, PLEASE IMMEDIATELY CEASE YOUR ACCESS TO THIS SITE. THESE TERMS APPLY TO ALL USERS OF THE SITE, INCLUDING WITHOUT LIMITATION USERS WHO ARE BROWSER-VIEWERS, VENDORS, CUSTOMERS, MERCHANTS, AND/OR CONTRIBUTORS OF CONTENT.

MANDATORY COMPLIANCE DISCLOSURE FOR NORTH AMERICAN (USA) AND MIDDLE EASTERN (UAE/DUBAI) CUSTOMERS: Please be aware that these Terms include a dedicated "Dispute Resolution and Binding Arbitration Agreement" (Section 12). With limited exceptions provided by law, any disagreements, controversies, or claims arising out of or relating to your access to this website, digital communications, or the purchase of our premium custom shading systems shall be resolved exclusively by binding and final individual arbitration, rather than in a court of law. This agreement also contains explicit waivers of your rights to participate in class actions (Class Action Waiver) and jury trials (Jury Trial Waiver). Please review Section 12 with meticulous care.

1. Website Content and Quotation Disclaimers

• 1.1 Illustrative Nature of Pricing: All product prices, specifications, configurations, and depictions displayed on this website (including but not limited to retractable louvered pergolas, folding arm awnings, zip track roller blinds, and outdoor parasols) are for informational and reference purposes only. They do not constitute a legally binding offer. Product reference prices may be adjusted at any time due to shifts in raw material costs or global logistics freights without prior notice.
• 1.2 Final Corporate Quotation Required: Due to the highly engineering-intensive, custom-made, and millimetrically precise nature of our premium aluminum structures, final transaction pricing, financial scopes, and tax inclusion frameworks can only be established under a formal, signed "Official Finalized Quotation" and direct contract issued by a project consultant. For details on our two-tier pricing breakdown, please refer directly to our official Custom Orders, Quotations & Gated Finance Policy.

2. Custom Manufacturing and Deposit Policies

• 2.1 Customer Data Responsibility: All architectural parameters (including but not limited to dimensions, color preferences, drive mechanisms, and mounting surface material profiles) submitted by the customer shall serve directly as unalterable production benchmarks. The customer bears absolute liability for the precision of this dataset.
• 2.2 Escrow Draw and Production Prerequisites: The execution of a commercial contract and production queueing for any custom product is strictly contingent upon a risk-gated variable deposit framework. For detailed statutory provisions governing the 30% to 100% dynamic deposit ratios, payment clearing milestones, and the 24-hour cooling-off grace window, the buyer is strictly directed to thoroughly review our dedicated Custom Orders, Quotations & Gated Finance Policy prior to transaction funding. Upon the passage of the cooling-off window, the deposit turns permanently non-refundable.

3. Balance Settlement, Freight Variances, and Contractual Default

• 3.1 Final Balance and Real-Time Freight Payment Obligations: Upon precise completion of fabrication, the Company will transmit an official completion notice to the customer. The customer is legally obligated to execute the remaining balance payment in full within forty-eight (48) hours of such notice, alongside balancing any real-time cross-border ocean freight variance (settling the deficit or receiving a credit based on actual real-time pricing of the dispatch week) to prevent international Less-than-Truckload (LTL) scheduling and freight clearance disruptions.
• 3.2 72-Hour Default Closure and Deposit Forfeiture: If a customer fails to settle the outstanding balance and freight variance within 48 hours, and fails to establish contact to demonstrate a justifiable reason within seventy-two (72) hours, the customer shall be deemed in material breach and to have unilaterally abandoned the order.
• 3.3 Reservation of Rights for Damages: Upon a 72-hour unexcused default, the order will be permanently terminated, and the initial deposit will be retained by the Company in full as liquidated damages. Furthermore, given the highly exclusive and un-resellable nature of bespoke architectural fabrications, Hicome reserves the absolute right to pursue legal remedies against the customer for all actual losses incurred (including raw material overheads, factory labor, warehouse allocation fees, and reasonable legal and attorney fees).

4. Absolute Liability for Customer Shipping Information

• 4.1 Customer Verification Mandate: When finalizing an order and executing a payment, the customer bears sole responsibility for ensuring the absolute truthfulness, completeness, and accuracy of all shipping destinations, telephone numbers, emails, WhatsApp identifiers, and customs clearance contacts. Our subsequent engineering verifications, billing notices, and international LTL dispatch protocols rely strictly on this checkout dataset.
• 4.2 Assumption of All Subsequent Risks: Any and all downstream liabilities, losses, or fees arising from inaccurate, incomplete, or delayed information provided by the customer (including but not limited to misrouted shipments, international customs clearance rejections, local truck delivery failures, return freight costs, port demurrage, or storage fees) shall be borne exclusively by the customer. We reserve the right to seek full indemnification from the customer for all associated losses and expenses.

5. Definitive No-Return and No-Refund Policies

• 5.1 Absolute Custom Material Exclusion: Because our products are oversized, heavy-duty structural items individually engineered to meet your specific residential architecture, property dimensions, and environmental constraints, all sales finalized on this website or via formal offline contracts are strictly non-returnable, non-refundable, and non-exchangeable. No "remorse-based" returns or cancellations are accepted under any circumstances.
• 5.2 Manufacturing Error Mitigation: If our Quality Assurance Department verifies that a delivery contains a critical manufacturing defect that causes the delivered item to completely deviate from the dimensions or specifications explicitly signed off on the customer's final design print/quotation, the Company will address the error responsibly via dedicated 1-on-1 consultations to resolve the issue through tailored corrective fabrication or custom discounts.

6. Curbside Arrival, 24-Hour Inspection Verification & Liability Limits

• 6.1 Mandatory 24-Hour Discrepancy Claims Window: If an item is delivered with a packing omission, hardware deficiency, or transit-induced motor failure that impedes structural assembly, the customer must complete a thorough inventory check against the Factory Packing List and furnish clear evidence within twenty-four (24) hours of receipt. Upon verification of a factory omission, Hicome will prioritize custom re-fabrication and expedited dispatch at zero cost. However, the company provides zero binding transcontinental transit speed guarantees, and explicitly disclaims all liability for local contractor downtime, construction delays, framing standbys, or consequential financial damages. Failure to initiate a claim within this 24-hour window establishes that the cargo arrived fully complete and turns all subsequent requests into paid out-of-warranty support.
• 6.2 Extraordinary 24-Hour Severe Cargo Transit Damage Claims: If cross-border logistics result in catastrophic material destruction rendering the product completely non-functional via component replacement remedies, the buyer must execute a handwritten "Damaged Receipt" notation across the carrier's BOL at the curb and submit a formal written claim dossier within twenty-four (24) hours. We will spearhead insurance indemnity collection against the carrier and coordinate a separate cost-price salvage plan with the client. Comprehensive damage assessment guidelines and risk-transfer boundaries are strictly subject to our Shipping & Delivery Policy and Return & Refund Policy.

7. Installation, Structural Engineering, and Severe Weather Disclaimers

• 7.1 Absolute Disclaimers of Installation Services: Hicome is strictly a manufacturer and vendor of premium intelligent outdoor architectural shading systems. The Company does not under any circumstances provide, organize, or facilitate any form of on-site installation, structural assembly, framing, hoisting, electrical wiring, or engineering synchronization services (whether complimentary or paid) anywhere in the world, including without limitation the United States, the United Arab Emirates, and the Kingdom of Saudi Arabia. Hicome’s sole post-purchase technical obligation is limited to delivering standardized official operational manuals, blueprint specifications, or remote technical instruction videos as an illustrative reference.
• 7.2 Dissolution of Contractor Liabilities: The customer may complete assembly independently by utilizing our reference materials or, at their sole discretion and expense, retain independent third-party local handymen, contractors, laborers, or construction crews to execute the project installation. Any third-party technician or construction crew contracted by the buyer remains completely independent from and maintains zero legal, labor, employment, agency, subcontracting, or corporate association with Hicome. The Company disclaims all liabilities regarding the compliance, professional qualifications, engineering skill levels, equipment safety, or structural accuracy enforced by such third-party laborers.
• 7.3 Structural Engineering and Environmental Disclaimers: Prior to initiating assembly, the customer bears the absolute, non-delegable duty to verify that the target walls, concrete slabs, anchor foundations, or architectural underpinnings intended to support the pergolas or zip tracks possess sufficient legal load-bearing capacities and structural engineering stabilities. Hicome shall be held completely harmless and disclaims all civil, criminal, or financial liabilities for structural degradation, product detachment, collapsed elements, or third-party property damage and personal injuries arising from brittle un-reinforced masonry, lack of lightweight framing reinforcement, improper assembly, or a failure to retract dynamic louver profiles and fabrics during meteorological force majeure events that exceed the product's rated structural load capacities. This disclaimer does not apply to damages directly caused by a material or workmanship defect verified to have existed at the time of manufacture; such cases are governed by Section 7.4 below.
• 7.4 Manufacturing Defect Liability (Limited Reservation): Nothing in this section limits or excludes Hicome's statutory liability for a material or workmanship defect verified to have existed at the time of manufacture. In such cases, Hicome's liability is limited to the repair or replacement of the defective component, subject to the assessment criteria and process set out in Section 5.2 (Manufacturing Error Mitigation) of our Return & Refund Policy.

8. Proprietary Rights and Copyright Protection

• 8.1 Website Content Protection: All content compiled across this digital storefront (including without limitation product images, 3D architectural renders, structural engineering datasheets, site assembly footage, luxury residential case photographs, interface graphics, branding marks, and text layout) represents the exclusive proprietary assets of Hicome or its licensing associates. This content is protected under international copyright, trademark, and database statutes. Unauthorized modification, screen-scraping, copying, resale, or commercial deployment of any site element utilizing data mining, robots, or similar data extraction tools without our explicit prior written authorization is strictly prohibited.
• 8.2 Royalty-Free Perpetual License for User-Generated Content: When you transmit property installation photographs, real-life case footage, feedback, or text testimonials (collectively, "User Content") via our official storefront review systems, online forms, or through our official corporate digital communication channels, you hereby grant Hicome and its affiliates a non-exclusive, transferable, sub-licensable, royalty-free, fully paid-up, worldwide, and perpetual license to legally utilize such materials. We retain the absolute right to copy, publicly perform, digitally display, distribute, prepare derivative works based upon, or incorporate into other marketing media such materials with or without author attribution, completely free of charge and without prior notice. You explicitly waive any privacy rights or proprietary claims you may otherwise hold regarding such User Content.

9. Prohibited Uses

You agree to utilize this storefront strictly for lawful objectives. You are prohibited from utilizing our architectural products or digital services for any illegal or unauthorized activities. You must not transmit any viruses, worms, Trojan horses, or any destructive malicious code to our servers through this site. Upon detection or reasonable suspicion of a violation of any of the aforementioned clauses, Hicome maintains the absolute right to unilaterally terminate your digital services, revoke account credentials, cancel pending inquiries, and pursue corresponding legal and civil liabilities with your localized enforcement jurisdictions.

10. Website Policies, Modification, and Severability

We reserve the right to amend, update, or replace any portion of these Terms at our absolute discretion at any time. It remains your sole responsibility to check this interface periodically for updates. Your continued interaction with, navigation through, or use of our website following the publication of amendments establishes your unconditional acceptance of the revised terms. If any provision or condition set forth in these Terms is deemed invalid, void, or for any reason unenforceable by a court of competent jurisdiction, that condition shall be deemed severable and shall not affect the validity, legality, and enforceability of any remaining conditions.

11. Governing Law

Unified Governing Law: These Terms, and any transactional relationship formed between you and Hicome arising from your access to this website, commercial communications, or purchase of custom shading systems, regardless of your country or region of residence, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles.

12. Dispute Resolution and Binding Arbitration Agreement

[IMPORTANT NOTICE] These Terms contain a legally binding arbitration agreement and a class action waiver that materially affect your rights in the event of a dispute. Please read this section in full.

• 12.1 Mandatory Informal Resolution: Prior to initializing formal arbitration, both parties agree to participate in a forty-five (45) day good-faith informal dispute resolution process. The initiating party must serve a formal written "Notice of Dispute" detailing the grievance, followed by structured conference alignments.
• 12.2 Binding Arbitration: If informal channels fail to yield a resolution within 45 days, the dispute shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time, by one (1) arbitrator, conducted in the English language, seated in Hong Kong SAR. The arbitral award is final and binding on both parties, and either party may seek recognition and enforcement of the award in its home jurisdiction under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (the "New York Convention").
• 12.3 Class Action and Jury Trial Waivers: Except where prohibited by mandatory law, both parties explicitly agree that any dispute resolution proceedings will be conducted solely on an individual basis and not in a class, collective, mass, or representative action. You hereby waive your constitutional and statutory rights to sue in court and have a trial in front of a judge or a jury.
• 12.4 Right to Opt Out of Arbitration: You may opt out of this arbitration agreement by sending a written notice to our official compliance email stating "I opt out of the Section 12 arbitration agreement" within thirty (30) days of first agreeing to these Terms. If you timely opt out, disputes will instead be resolved by a court of competent jurisdiction applying the governing law set out in Section 11. Failure to opt out within this window constitutes acceptance of this Section in full. Exercising this opt-out right does not affect the validity of any other provision of these Terms.

13. Contact Information

If you maintain questions regarding these Terms of Service, custom procurement contracts, or need to formally initiate an informal dispute resolution under Section 12, please interface directly with our specialized compliance coordinates:

• Corporate Name: Hicome (Shenzhen) Intelligent Technology Co., Ltd.
• Official Compliance & Privacy Email: tinachen@hkrhicome.com
• Official Corporate Phone/WhatsApp:

Last Updated: July 13, 2026