Privacy Policy & Data Security Statement

Welcome to the official website of Hicome (Shenzhen) Intelligent Technology Co., Ltd. (hereinafter referred to as "Hicome", "the Company", "we", "us", or "our"). We recognize the paramount importance of your personal privacy and are steadfastly committed to safeguarding the personal information of every visitor, business inquirer, and custom product purchaser.

This Privacy Policy applies to all websites owned and operated by the Company, alongside our associated digital services (collectively, the "Services"). By accessing, browsing, or utilizing our Services, you acknowledge that you have read, understood, and explicitly agreed to all terms outlined in this Privacy Policy.

1. What Information We Collect

To deliver precise, modern, high-strength aluminum alloy shading systems, evaluate the logistical feasibility of large-scale cross-border shipments, and ensure the security of online transactions, we have collected within the preceding twelve (12) months, and may continue to collect, the following categories of personal information:

• Category A: Identifiers & Core Contact Information: Your real name, email address, telephone/mobile number, and any digital social identifiers (such as your WhatsApp account) that you voluntarily provide to communicate custom project design specifications.
• Category B: Commercial & Custom Technical Data: Site photographs, housing structures, architectural dimensions, custom product configurations (e.g., color and material preferences for retractable louvered pergolas or zip track roller blinds), environmental conditions, structural design drawings voluntarily submitted by you, and past purchasing, inquiring, or consuming histories associated with our premium products.
• Category C: Billing & Large-Scale Delivery Information: Your delivery address (utilized for assessing cross-border ocean freight/Less-than-Truckload [LTL] logistics feasibility and port/destination clearance alignment), billing address, and transaction validation records.

Crucial Security Notice: To safeguard your financial security, all deposit and balance transactions processed through online gateways are handled exclusively by trusted, fully encrypted, industry-standard third-party payment processors (such as PayPal, Stripe, etc.). Hicome does not directly collect, process, or store your complete credit card number, CVV security code, or account credentials.

• Category D: Internet or Other Similar Network Activity: Information on your digital interaction with our website automatically recorded via tracking pixels, web beacons, cookies, and similar technologies. This includes your Internet Protocol (IP) address, browser type, device specifications, access timestamps, clickstream pathways, and browsing/scrolling histories within the site (such as records of viewing specific motorized pergolas or folding arm awnings).
• Category E: Sensitive Personal Information: Under certain jurisdictions, financial account details linked to deposit or balance settlements may be categorized as sensitive personal data. We never and do not knowingly collect any sensitive personal information unrelated to our business scope, such as racial origin, religious beliefs, health status, or biometric profiles.

2. Sources of Personal Information

We obtain the categories of personal information listed above through the following legally compliant channels:

• Directly From You: When you register an account on our website, submit an online inquiry, complete custom measurement/pricing forms, upload site blueprints, or directly engage with our project consultants via our official customer care channels, including WhatsApp and email.
• Indirectly From You (Automatically Collected): When you navigate through or interact with our digital storefront via a computer, tablet, or mobile device, utilizing automated tracking mechanisms like cookies and web beacons.

3. How We Use Your Information (Purpose of Collection)

We collect and process your personal information strictly for the following distinct and lawful business and commercial purposes:

• Contract Fulfillment & Custom Product Delivery: To evaluate large-scale cross-border freight routes, process secure deposit and balance transactions, authorize customized smart factory production line configurations, coordinate international freight forwarding and destination custom clearance, and facilitate post-purchase parts replacement alongside one-on-one remote engineering guidance.
• Dedicated Customer Consultation & Plan Verification: To provide real-time updates regarding your specific order status, precisely re-verify customized dimensions, review non-rectangular site layout drawings, and deliver swift, professional quotation responses via WhatsApp or email.
• Fraud Prevention & Commercial Security: To detect, monitor, and prevent fraudulent online credit card transactions, verify the legitimacy of high-value freight shipping entries, and robustly protect our global customers’ capital security as well as our company’s commercial assets.
• Website Experience Optimization: To conduct internal reporting, research, and analysis regarding user behavior and shopping trends across our site, allowing us to enhance user interface layout, category presentation logic, and server response times.
• Consent-Based Marketing (Optional): With your explicit prior authorization, to deliver curated marketing communications, newsletters, new intelligent shading product launches, seasonal promotions, or outdoor architectural design inspirations. You may opt out or unsubscribe at any time.

4. Data Retention

We will retain your personal information only for as long as is strictly necessary to fulfill the commercial purposes outlined in this Privacy Policy. For high-value custom architectural goods, we securely preserve your transaction details, dimensional blueprints, and core contact logs within legally permitted timeframes to uphold long-term structural warranty commitments and to comply with cross-border taxation or customs retention mandates in destination countries.

5. How We Share, Disclose, and Internationally Transfer Information

We pool our standard data ethical parameters and never sell, rent, or lease your personal information to any third party. We disclose limited personal data to selected partners exclusively under written contracts mandating strict confidentiality and restricting data use solely to performing their specified functions:

• Cross-Border Logistics & Supply Chain Providers: We share your name, delivery address, and contact number with contracted international freight forwarders and local cartage carriers (such as LTL freight handlers) to ensure your heavy-duty, high-value custom architectural shipments are securely and accurately delivered to your private estate or commercial site.
• Third-Party Payment Clearing Institutions: Your deposit and balance transaction details are transmitted via highly encrypted protocols directly to trusted third-party payment gateways (such as PayPal, Stripe, etc.) to secure legally compliant settlements.
• Legal Requirements & Destination Authorities: We may disclose your personal information when we firmly believe such disclosure is appropriate to comply with international laws, judicial proceedings, or lawful, mandatory requests enforced by public authorities, customs border agencies, or law enforcement bodies within your delivery destinations (including the United States, UAE, Saudi Arabia, and other GCC nations).
• International Data Transfers: As Hicome is a premium global brand serving North American, European, and Middle Eastern markets, your personal information may be transferred to and stored on cloud servers located outside your country of residence. We implement robust safeguards to ensure these cross-border transfers strictly align with regional data protection statutes.

6. Data Security & Fraud Prevention Measures

We maintain rigorous technical, administrative, and physical safeguards designed to preserve the confidentiality and security of transmitted data. To shield sensitive information, our website enforces Transport Layer Security (TLS/SSL) encryption across all checkout, account creation, and inquiry submission interfaces. However, no method of transmission over the internet or electronic storage is entirely infallible. Because high-value online transactions are frequent targets for phishing and urgency scams, we strongly instruct you to observe the following safeguards:

• Always Use Official Channels: For all matters relating to Hicome transaction balances, deposit status, freight tracking, or technical support, interact exclusively through our official website or confirmed official corporate emails.
• Protect Your Payment Details: Final project balances must be executed solely via our website’s verified safe checkout gateways or validated bank wire instructions. We will never prompt you to transmit your full credit card number or passwords via standard, unencrypted email.
• Watch for Urgency Scams: Scammers frequently fabricate an artificial sense of urgency to demand immediate wire transfers. If you receive suspicious communications demanding off-channel payments, suspend action immediately and verify the request directly via phone with your dedicated 1-on-1 project consultant.

7. Children’s Privacy Protection

Our Services and luxury smart architectural products are engineered exclusively for adult consumers who have reached the age of majority (18 years or older) within their respected legal jurisdictions. We comply fully with international frameworks and do not knowingly request or collect personal data from anyone under the age of 13 without verifiable parental consent. If we detect that a minor under 13 has submitted information to us for any purpose, it will be immediately purged from our active databases.

8. Your Legal Rights & Privacy Execution Addendum

Depending on your geographical location and legal jurisdiction (such as the California Consumer Privacy Act [CCPA/CPRA] in the United States or the Data Protection Laws across the UAE/Dubai and the wider GCC region), you possess distinct statutory privacy rights regarding your personal information. You may exercise these rights by submitting an application to our official compliance email:

• 8.1 Available Privacy Rights Options
  • The Right to Know and Access: You have the right to request that we disclose the categories of personal data collected, specific sources, commercial processing objectives, and exact pieces of information we maintain about you over the past 12 months.
  • The Right to Rectify/Correct: Given the highly technical and unalterable nature of custom-made architectural shading products, precision is mandatory. If you discover any error in the contact telephone numbers, WhatsApp identifiers, or shipping destinations provided during checkout, you must contact us via official channels within twenty-four (24) hours to submit corrections.
  • The Right to Opt-Out (Do Not Sell or Share): You retain the absolute right to direct us to halt promotional distributions at any time. This can be executed instantly via the "Unsubscribe" hyperlink embedded in our marketing emails or by requesting an opt-out through our WhatsApp customer care representatives.
  • The Right to Delete (Account Closure): You may request that we erase your personal data from our active systems, provided such requests do not conflict with incomplete custom manufacturing queues, outstanding invoice balances, or mandatory statutory retention mandates.
• 8.2 Practical Effects of Data Deletion (Not a Limitation on Your Right)

You may request deletion at any time, and we will never limit, delay, or penalize the exercise of this right. Please note that certain records form the technical basis for our after-sales support. Once deleted, we will simply no longer possess the data needed to continue providing the related service — this is a factual consequence of deletion, not a restriction or penalty:

• • After-Sales & Dispute Handling: Once transaction records are deleted, we will no longer have the data needed to verify the details of your past orders, which may affect our ability to assist with after-sales communications or payment disputes related to that order.
  • Warranty & Technical Support: Your custom dimensions, blueprint parameters, final quotation, and proof of purchase are the basis on which we verify factory warranty eligibility. Once these records are deleted, we will be unable to verify a valid original proof of purchase, and consequently will be unable to continue providing warranty coverage that is conditioned on proof of purchase.
  • Customer Care Communications: Your past communications with our project consultants will be removed from our customer service system, meaning our after-sales team will no longer be able to reference this history to assist you.
  • If needed, we recommend exporting or retaining copies of the above records for your own use before submitting a deletion request.
• 8.3 Statutory Data Retention Override

Please be advised that even after executing a deletion request, Hicome remains legally required or entitled under applicable international commercial statutes to retain certain core transaction logs, tax statements, and LTL freight shipping entries for the explicit purposes of taxation compliance, financial accounting, and fraud prevention.

9. Policy Revisions

We reserve the right to amend or update this Privacy Policy at our absolute discretion at any time. When modifications are executed, the revised text will be published on this interface, and the "Last Updated" timestamp at the apex will be synchronized. Your continued interaction with our site, project consultation lines, or submission of product deposits following the publication of amendments establishes your unconditional acceptance of the revised terms.

10. Complaints & Official Contact Channels

If you maintain questions regarding this Privacy Policy, seek to resolve data processing inquiries, or desire to formalize any of your legal privacy rights, please initiate communication with us directly via the following dedicated corporate channels:

• Corporate Entity: Hicome (Shenzhen) Intelligent Technology Co., Ltd.
• Official Compliance & Privacy Email: tinachen@hkrhicome.com
• Direct Contact: You may also leverage the official WhatsApp gateway positioned on our homepage to securely interface with your dedicated 1-on-1 project consultant.

Last Updated: July 13, 2026