Custom Orders, Quotations & Gated Finance Policy

To ensure the dedicated utilization of funds for premium custom architectural shading systems and their absolute alignment with the manufacturing supply chain, Hicome has established the following rigorous quotation mechanisms, elastic deposit frameworks, and default countermeasures. Buyers must read the following provisions carefully before signing official structural blueprints or funding deposits:

1. Two-Tier Dynamic Valuation System

Given that the outdoor topographies of modern high-end villas and commercial luxury resorts are structurally complex, the Hicome collection rejects the flat pricing of generic mass-produced goods. We strictly implement a scientific "Two-Tier Valuation Mechanism":

• Phase 1: Preliminary Design Intent Quote: Any initial pricing extended during the conceptual phase or displayed on our product storefront represents strictly the factory-direct raw manufacturing cost of the structure (exclusive of all cross-border freight, sovereign customs tariffs, or domestic regional taxes). This valuation serves solely as a benchmark for your initial budgetary assessment and design comparisons.
• Phase 2: Official Finalized Quotation: Only upon the buyer's explicit validation of custom parameters, irregular spans, specific RAL powder-coating options, and smart motorized configurations will our project consultants contact our global freight logistics network to calculate real-time shipping costs. At this junction, a comprehensive, legally binding "Official Finalized Quotation" will be issued. The project administrator will communicate 1-on-1 with the client to determine whether sovereign import taxes and localized VAT will be explicitly structurally integrated into the finalized billing contract based on the client’s requirements.

2. 30% - 100% Dynamic Risk-Gated Deposit Framework

As heavy-gauge architectural shading systems command structured, non-reversible custom metal machining and calibration, these units carry zero secondary market retail value once processed. To eliminate catastrophic manufacturing loss from unretractable raw material cutting caused by sudden buyer-side default or order abandonment, we enforce a highly flexible financial protection framework. Rather than assigning a static standard fee, our treasury dynamically calculates an elastic deposit ratio ranging between 30% and 100% of the contract total, based on your absolute order valuation, raw material pooling complexities, and engineering risk metrics:

• Standard Modular Orders: Governed by our baseline earnest configuration, typically requiring a minimum 50% engineering deposit to initiate factory line queue, with the remaining 50% balance cleared prior to cargo loading.
• High-Value / Intensive Custom Engineering Orders: As manufacturing risk profiles scale up (e.g., dedicated RAL multi-color formulations, complex irregular framework splicing), the factory-direct treasury dynamically adjusts the manufacturing earnest allocation upwards (ranging from 60% to 70% deposit to release structural lines, and up to 100% full upfront prepayments for extremely bespoke single-run creations).
• Your precise customized deposit requirement, finalized grand total, and residual billing milestones will be explicitly calculated and legally locked within the finalized "Official Finalized Quotation" and binding sales contract processed by your project administrator.

3. 24-Hour Cooling-Off Window & Default Forfeiture Policy

• 3.1 24-Hour Cooling-Off Window: Hicome implements a strict 24-hour statutory Cooling-off Period. Within 24 hours of your successful online deposit or initial project payment execution, you may contact our desk to edit your shipping address, correct specification details, or process a full, unpenalized cancellation, as factory automated scheduling has not yet processed the framework.
• 3.2 Default Forfeiture Policy: Upon the passage of the 24-hour mark, the contract locks absolutely, the address-editing, specification-correction, and cancellation rights above lapse simultaneously, and all funded deposits or customized balance lines become strictly and permanently non-refundable as customized non-reversible cutting operations begin.
• 3.3 Material Breach and Intentional Abandonment Countermeasures: If, upon factory completion, the buyer refuses to clear their residual balance, refuses to balance the real-time freight variance triggered by international shipping force majeure, or refuses to coordinate final curbside LTL truck sign-off after cargo arrival, such actions will be legally and structurally categorized as an intentional, material breach of contract and an absolute order abandonment. Hicome reserves the right to unilaterally terminate the agreement, permanently forfeit 100% of all deposits and payments received, and pursue legal remedies for all supply chain disruptions and derivative damages.

4. Balance Payment Deadline & 72-Hour Default Closure

• 4.1 48-Hour Balance Settlement Obligation: Once your custom system completes fabrication and an official completion notice is issued, the customer is required to settle the full residual balance within forty-eight (48) hours, alongside balancing any real-time cross-border ocean freight variance based on the actual market rate of the dispatch week, to enable logistics release.
• 4.2 72-Hour Default Closure: If the customer fails to settle the balance and freight variance within 48 hours, and fails to establish contact with a justifiable reason within seventy-two (72) hours thereafter, the customer shall be deemed to have unilaterally abandoned the order in material breach. The order will be permanently terminated, and all deposits and payments received shall be forfeited in full as liquidated damages.
• 4.3 Governing Reference: This section is a summary notice only; for the complete legal provisions governing this deadline and the reservation of rights for damages, please refer to Section 3 (Balance Settlement, Freight Variances, and Contractual Default) of our official Terms and Conditions of Service.

Last Updated: July 13, 2026